Refund & Cancellation
We want you to feel confident in your decision to subscribe to Syra. This policy explains exactly when a refund is available.
1. Refund Eligibility Window
You may request a full refund of your ₹15,000 subscription within 3 calendar days of your original purchase date, provided:
- You have completed fewer than 3 lesson modules on the Platform; and
- You have not downloaded or accessed any practice handouts or full-length exam materials.
This window exists to let you evaluate whether Syra is the right fit for you, while ensuring the policy isn't used to access substantial course content for free.
2. No Refunds After the Eligibility Window
Once either the 3-day window has passed, or you have completed 3 or more modules (whichever comes first), your subscription becomes non-refundable. This reflects that you have had meaningful access to the paid content.
3. How to Request a Refund
To request a refund within the eligibility window, email support@syraabroad.com with:
- Your registered email address on Syra
- Your Razorpay payment ID (found in your payment confirmation email/SMS)
- The reason for your refund request (optional, but helpful for us to improve)
4. Refund Processing Time
Approved refunds will be processed within 5–7 business days and credited back to the original payment method used (card, UPI, netbanking, etc.), in line with Razorpay's standard settlement timelines. Actual credit time to your account may vary depending on your bank.
5. Failed or Duplicate Payments
If a payment was deducted from your account but your Syra subscription was not activated, please do not attempt payment again immediately. Contact us at support@syraabroad.com with your payment ID, and we will investigate and either activate your access or process a refund. If your bank shows a deduction with no corresponding transaction on our end, it will typically be auto-reversed by your bank within 5–7 business days — you're also welcome to contact Razorpay support directly in this situation.
6. Account Suspension for Misuse
If your account is suspended or terminated due to a violation of our Terms & Conditions (e.g., account sharing, unauthorized redistribution of content), you are not entitled to a refund for any remaining subscription period.
7. Renewal & Re-subscription
Syra subscriptions are one-time, 6-month access periods with no automatic renewal. There is nothing to "cancel" in the traditional sense — if you choose not to resubscribe after your 6 months end, your access will simply lapse with no further charge.
8. Contact
Questions about this policy can be directed to support@syraabroad.com or via our [Grievance Redressal page].