Grievance Redressal

We're committed to resolving any issue you have with Syra quickly and fairly. This page tells you exactly how to reach us.

General Support

For questions about your account, subscription, payment, or study content, email us at:

• Support Email: support@syraabroad.com
• Response time: We aim to respond within 48 hours.

Grievance Officer

In accordance with applicable Indian consumer protection regulations, the following person is designated as the Grievance Officer for Syra:

• Name: YNJMohan Nanduri
• Designation: Grievance Officer, Syra / Beyond Admission
• Email: support@syraabroad.com
• Response Channel: Email is the fastest and preferred way to reach us — we aim to acknowledge every grievance within 48 hours.
• Address: Hyderabad, Telangana, India

Grievance Process:

1. Email the Grievance Officer directly with your concern, including your registered email address and, if relevant, your payment ID.
2. You will receive an acknowledgment within 48 hours.
3. We aim to resolve all grievances within 7 business days of acknowledgment. If a matter requires more time to investigate, we will let you know the expected timeline.

What Counts as a Grievance

This includes (but isn't limited to):

• Payment issues (deducted but not credited, refund not processed within stated timelines)
• Account access problems
• Concerns about content accuracy or quality
• Any complaint about how your data is handled
• Any other dissatisfaction with the Platform or its service

Business Details

• Operated by: YNJMohan Nanduri, Individual Proprietor, trading as Syra / Beyond Admission
• Website: https://syraabroad.com
• Registered Address: Hyderabad, Telangana, India